CYTEL.iBX  VoIP - Features

CYTEL.iBX performs all tasks of a traditional PBX as well as it additionally enables the users to carry out far more functions which facilitate their working conditions. This includes call connection requests, personal voicemail and fax for all users and groups, comfortable call switching processes, call redirection and the management of group calls.

CYTEL.iBX Computer Telephony (CTI)

Control of IP-phones Dialing per Cut & Paste Microsoft Outlook Plugin Dialing per CYTEL.iBX phonebook

TAPI-compliant application Integration in Third Party Products possible (SDK) Dialing from  CYTEL.iBX calling lists

CYTEL.iBX Office - Unified Communication

Fax send/receive SMS send/receive * Exchange messages between users Voicemail users/groups List of missed calls Popup with caller info Toolbar for Telephon features Skinning technology Telephone journal

Separate lists, public and private Integrated Address Book Name resolution on incoming calls Team functionality Software telephone Email notification if absent Email notification for received faxes , Voicemail

Fixed Mobile Convergence

Any number of SIP Provider SIP-Trunking CLIP / CLIR up to 4 phones pro User (Büro, Handy, Dect, Home) Mobile phones as a complete extension Home offive by SIP-Provider, fixed network, VPN Including Analog Devices

Call Through Server Multiple locations Use of remote Gateways Home office and mobile phones into group calls Use of telephone system functions on mobile phone  Email notification for received faxes , Voicemail

CYTEL.iBX Telephony Comfort features

Caller list with date and time Call redirection Call Routing Manager (ACD) Chef/Secretary-Configuration Voicemail private/public Voicemail remote access (PIN) Group signaling (simoultan, hierarchisch, swap) Call on hold , call deflection, call transfer Call pick up Conversation recording  Call waiting indication Consultation call Call redirection

DTMF support Conference call Call reject Operator desk Team Bar, with user status Do not disturb (DND) Call signaling, silent/visual  Area Codes D/A/CH and big towns within Europe  Call Waiting field  Group login/logout IVR-System + pre call announcement. Silence for phone ring tones

Administration, Security

up to 120 lines pro server up to 500 user pro Server Server cluster Support of analoge boards Line trunking Line permission Office communities Object orientated authorization system Login with user/password Pre defined function keys Autoprovisioning ** GSM gateway support Support of ext. gateways Centralized call routing plans ring tones for user/groups Migration in existing telephone systems

Black-/White lists Call restriction for users Script Engine IVR-Systeme Easy user-/group management SMTP connection Online licencing Diverse Logs & System overviews for Admins Watch Dog Automatic service restart by errors (Exception Handler)  Standby time for backups Backup server Emergency Numbers Own voicemail announcements Connection logging and view   and many more ...

      *  GSM PCI-Board required

      ** Functionality depends on phone model