Technical Support

Do you need assistance with the installation or configuration? CYTEL offers comprehensive services from the start to ensure that your CYTEL products can operate efficiently, remain highly available and shorten problem-resolution time. Every CYTEL product includes a 30 day free of charge technical support. Additional you can always use our online Knowledge Base. To take the full advantage and benefits offered by CYTEL technical support choose the service contract, which meets your specific needs.

For assistance on-site, please contact the dealer where you purchased CYTEL.iBX. If you need further information, please feel free to contact our local sales office. 

Remote Access with Netviewer

When dealing with support cases the CYTEL help desk might need to access your PC remotely. To ensure, that sensitive data stays in good hands, we use the remote access application Netviewer. You and your customers can rely on Netviewer’s three-level security.

Security in black and white Netviewer has been granted OPDV approval from German savings banks and a security certificate from Fraunhofer Institut SIT.

After being asked by the CYTEL support, please start Netviewer by using  the following links.

Netviewer - Program and Informations

Start the remote access Netviewer GmbH